Payment & Refund Policy
It is our policy that all estimated hospital costs or insurance excess funds will be paid prior to admission date.
Credit Card / EFTpos / Internet banking payments are required 3 working days prior to admission for surgery.
Payment via cheque to be 7 working days prior to admission for surgery.
If you have not provided us with your insurance company pre-approval number you will be required to pay for your surgery prior to admission and claim directly from your insurance company at a later date.
If your health insurance is with an overseas company, you should contact us urgently as we do not routinely accept payment guarantees from some overseas insurance companies.
When the final account is made up at discharge this may, on occasion, show an overpayment has been made by the patient.
This overpayment will be refunded at the earliest opportunity by:
- Credit card – patient to provide credit card details
- Direct credit – patient to provide bank account details
- Cheque – a cheque refund may take several days to action.
Grace Hospital welcomes your comments regarding this Refunds Policy. If you believe that Grace Hospital has not adhered to this Policy, please contact Grace Hospital at firstname.lastname@example.org. We will use commercially reasonable efforts to promptly determine and remedy the problem.