Visitors

Coronavirus (Covid-19) Information for Patients' Visitors

We are permitting only one designated visitor per patient during hospitalisation, visiting hours are 9am to 8.30pm. All visitors must wear a surgical mask at all times. No children under 12 years are permitted to visit. The ward visitor’s lounge will remain closed and we ask visitors to remain in patient rooms.
 

If you are a parent of a child having surgery, or you are a carer of a patient and need to assist in care provision overnight please contact us on 07 577 5270; you will be required to undergo a Rapid Antigen test at the time of patient admission.
 

Everyone entering the hospital must be wearing a surgical mask (over 7 years) and sanitise their hands before entering any area. Grace Hospital does not allow mask exemptions.
 

Please see our News page for more information or call our reception team at 07 577 5270.



Visiting Hours
Visiting hours are from 9.00am to 8.30pm daily.
 
Patient Meals
Patient meal times are breakfast 7.30am, lunch 12.00 noon and dinner 6.00pm.
 
Comfort of patients
After surgery it's generally best to give patients a few hours rest before you visit as they may be too tired to enjoy their time with you.  Patients do sometimes request that visits and telephone calls be restricted for a period of time, so please don't be offended if we advise you accordingly. 
We love having children to visit but please remember that other patients may be sleeping and try to keep noise to a minimum.
 
Refreshments
Please feel free to help yourself to complimentary tea, instant coffee and chilled drinking water in the patient lounge.

We have a cafeteria called the Coffee Clinic in the main foyer on the ground floor, which is open 7:30 am to 3:30 pm Monday to Friday. Outside these times drinks and snacks are available from the food carousel in the main foyer.
 
Meals for partner and support people
You may wish to purchase a meal at the hospital while you're visiting.  A nurse or receptionist will be happy to order this for you.  In most cases you will be able to choose from the menu or, if at late notice, there will be a standby meal available.
 
Support Person
If you are a support person for a patient, you may stay with the patient until they are ready to be taken to theatre. We will phone you when they are back in either day stay recovery or in the ward. You are welcome to remain at the hospital while they are in surgery in one of our comfortable patient lounges.
 
Car Parking
There is plenty of free car parking in the campus grounds.
 
Smoke-free
Grace is a non-smoking campus so please refrain from smoking in the hospital or on the grounds.
Patient and Visitors Comfort at Grace Hospital Tauranga
 
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