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Privacy and security
This privacy statement applies to the Gracehospital.co.nz website, which is owned and administered by Evolution Southern Cross Limited, which is based in New Zealand.
No need to disclose personal information
You may browse and access information contained within this website without providing personal information.
Information provided when you contact us
Where you voluntarily provide personal information (eg, through online forms, newsletter subscriptions or email requests), we will only use your personal information for the purposes for which you gave it to us. This information will be held by Evolution Southern Cross Limited.
We will hold your personal information in accordance with the New Zealand Privacy Act 2020 and the Australian Privacy Act 1988; the New Zealand Health Information Privacy Code 2020 and the Australian Charter of Healthcare Rights. These Privacy Acts, Codes and Rights regulate us primarily through the Information Privacy Principles in the New Zealand and Australian Privacy Acts respectively, as to how we collect, use, hold, disclose, access, correct, manage and dispose of your personal information.
Viewing or changing your information
To view any personal information held by us, or if you have any concerns about personal information that we hold and wish to request its correction, please contact the Privacy Officer at:
281 Cheyne Road
Or at our Contact Us page
Statistical information and cookies
We use Google Universal Analytics to collect and analyse details about the use of our website. The information Google Analytics collects includes:
No effort is made to identify individual visitors.
You may opt-out from having Google Analytics collect your information by disabling cookies in your browser, or by installing the Google Analytics Opt-out browser add-on.
Your feedback is important to us and is used to evaluate and improve the site of Evolution Southern Cross. If you provide feedback by email or by using a feedback form, that feedback is sent to appropriate Evolution Southern Cross staff. We may pass on relevant comments to other people within Grace Hospital who administer or contribute content to our websites. This could include your email address and other identifying information that you’ve provided. If you do not want this information to be passed on you need to let us know by contacting the Privacy Officer at the contact details above.
Use of statistical information
The statistical information referred to above will be viewable by website administrators and certain other Evolution Southern Cross staff, whose role requires them to view this data. Statistical information which does not identify individuals may be shared with other agencies.
Disclosure of your information to third parties
Your information may be shared with, and held by, third-party contractors to the extent necessary for those contractors to provide web services, such as website hosting and maintenance. We will not use or disclose your personal information for purposes that you did not give it to us for without your consent, unless authorised or required by New Zealand law.
If you have a privacy complaint
If you have a privacy complaint or concern, please contact our Privacy Officer for New Zealand (refer above for contact details). If you’re not satisfied with our response to any privacy-related concern you have, you can contact the Privacy Commissioner.
Office of the Privacy Commissioner
PO Box 10094
Freephone: 0800 803 909 (NZ only)
Phone: +64 4 474 7590
Fax: +64 4 474 7595